Returns and Refunds Policy
When research materials can be returned and how refunds are handled.
Damaged or incorrect items
If an item arrives damaged, or does not match what you ordered, contact us within 14 days of delivery with your order reference and photographs. We will arrange a replacement or refund.
Unopened items
Unopened items in their original packaging may be returned within 14 days of delivery, provided the stated storage conditions have been maintained. Return postage is the customer's responsibility unless the item was faulty or incorrect.
Items we cannot accept
For safety and integrity reasons we cannot accept returns of opened items, items where the seal has been broken, or items whose storage conditions cannot be evidenced.
Refund timescales
Approved refunds are issued to the original payment method within 14 days of the returned item being received and inspected.
FOR RESEARCH PURPOSES ONLY. NOT FOR HUMAN CONSUMPTION.
Products are offered exclusively for laboratory, analytical and research applications. They are not offered for human consumption, self-administration or veterinary administration.