Privacy Policy

Data we collect

We collect the information you provide when placing a guest order or contacting us: name, email address, telephone number, delivery address, organisation, order details and checkout acknowledgement records.

How we use your data

We use personal data to process and deliver orders, to maintain order records, to respond to enquiries, and — where you have consented — to send catalogue updates.

Our lawful bases are performance of a contract, legitimate interests in operating the business, consent for marketing, and legal obligation for record keeping.

Retention

Order and transaction records are retained for six years to satisfy accounting and legal obligations. Marketing consents are retained until withdrawn.

Your rights

You have the right to access, correct, erase, restrict or object to processing of your personal data, and the right to data portability. To exercise any right, contact us using the details on our contact page.

You may also complain to the Information Commissioner's Office.

Sharing

We share data with service providers used to operate the site and fulfil orders, including hosting, payment processing, delivery, Google Sheets order records and business order email alerts. We do not sell personal data.